What you will learn:
- Hands-on skills in Hotel Management Operations including Food & Beverage Management and Rooms Division (Front Office, Reservations, Housekeeping)
- Business acumen and management skills through the different modules
- Soft skills including teamwork, communication, problem-solving, empathy and emotional intelligence, flexibility and adaptability
- Creativity and innovation through the Strategic Business Project
- Teamwork and leadership skills through practical classes, projects and presentations
- Customer service skills
- Academic writing & research skills
Philosophy of the Program
This two-year hotel management diploma programme aims to equip students with the necessary skills and knowledge for working in line and supervisory positions in the hospitality industry. The programme consists of two academic semesters and two paid industry placements.
The Diploma in Hotel Management programme at the Varren Institute of Culinary Arts & Hotel Management is delivered in an actual hotel campus, in order to offer students opportunities for learning by doing, i.e. the respected Varren education model. Equal emphasis is given to acquiring knowledge on the hotel operation and hotel management of different departments and to applying it in a real business environment.
First year hotel management diploma students learn about hotel operations such as front office, housekeeping, food and beverage production and service by working on duty teams and running the hotel campus operations under the supervision of expert instructors at the same time as attending theory classes. Second year students become more involved in the managerial aspects of hotel operations, by undertaking supervisory responsibilities such as quality control, shift plans etc.
In this way, hotel management diploma students are not only taught ‘theory’ during the winter and ‘practice’ in their summer placement, but combine theoretical and practical knowledge during the winter term, followed by actual industry practice during the summer.
Contents
The Hotel Management Diploma curriculum has been devised in collaboration with Varren Institute of Culinary Arts & Hotel Management Industry Advisory Board, which provides advice and valuable insights on the necessary skills and knowledge that future professionals and leaders in this industry should possess. The exact breakdown of modules is as follows:
YEAR 1
- Food and Beverage Service Management
- Room Division Operations
- Academic Research & Writing I: Critical Perspective
- Diversity and Social Inclusion for Hospitality & Tourism
- Hospitality & Tourism Business Environment
- Managing People and Organisations
- Industry Placement (Internship)
YEAR 2
- Strategic Business Project
- Hospitality Operations & Control Management
- Academic Research and Writing II: Structure and Process
- Marketing for Hospitality and Tourism
- Financial Planning For Business
- Human Resource Management in Hospitality and Tourism
- Work Experience with Personal Development Planning
- Law and Ethics in Hospitality and Tourism
- Industry Placement (Internship)