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Who this course is for:

Individuals looking for employment in the vast cruise ship industry in food & beverage, culinary arts, housekeeping, front office, guest relations, etc. and then advancing to supervisory and managerial positions after gaining work experience.

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Description

The 2-year program is designed to equip students with the knowledge and skills needed for a successful career in the hospitality operations part of a cruise, as well as providing an essential understanding of elements relating to life and work on a cruise ship. As part of the course, students will be studying specialist operational elements such as front office, food and beverage, housekeeping, customer service, effective communication, essential IT skills, and accounting.

Additionally, they will be introduced to the wider world of the cruise industry, its history, players, customers, regulations, concerns such as safety and security.  Please find attached the syllabus of the programme together with the module descriptions.  This is a course that was designed with the help of experts from the cruise industry, thus ensuring that students will be very well prepared for their future career.  Industry placement is an integral part of the programme of study whereby students will undertake a 20-week internship in a 5 Star hotel in the first year.  In the second year they may apply to work on a cruise ship.

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What you will learn:

  • Hands-on skills in hotel operations including Food & Beverage Management and Rooms Division (Front Office, Reservations, Housekeeping)
  • Everything about the cruise industry, its history, players, customers, and regulations
  • Safety and security on cruise ships

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    Contents

    Hospitality & Cruise Ship Operations – Year 1

    Modules to be covered over a period of 20 weeks

    • The Cruise Ship Industry
    • Customer Service & Effective Communication
    • Cruise Ship Basics
    • Front Office Operations
    • Housekeeping Operations & Application
    • Food & Beverage Service Management
    • Food & Beverage Practicals
    • Culinary Theory
    • Property Management Systems
    • Managerial Accounting
    • Essential IT and Research Skills
    • Professionalism Seminar
    • Industry Placement in a 5 Star hotel

    Hospitality & Cruise Ship Management – Year 2

    • Modules to be covered over a period of 20 weeks
    • Cruise Operations
    • Food & Beverage Operations Management on Cruise Ships
    • The Business & Management of Ocean Cruises
    • Financial Accounting
    • Human Resources Management
    • Organisational Behaviour
    • Hospitality, Tourism & Events Marketing & Sales
    • Fundamental Methods of Enquiry
    • Integrated Project
    • Professionalism Seminar
    • Industry Placement on a cruise ship